· Acts as first line supervision over assigned shift.
· Provides supervision, training, quality assurance to CDA Staff
· Responsible for adherence to retention and release laws regarding dispatch records and tapes
· Determines work assignments and evaluates performance of personnel.
· Assists with recruitment of all Dispatch personnel.
· May be assigned as training coordinator for CDA.
· Diligently follows up on complaints involving personnel and reports results to Director and Deputy Director.
· Ensures that security of center, training, and other pertaining functions are in compliance.
· May be asked to act as a liaison with other agencies using the services of the CDA.
· Serves on committees as assigned.
· Will work with management to appropriately manage staff performance and implement appropriate action plans; positive or negative.
· Willingness and ability to call in contractors or vendors in the absence of a Deputy Director and Director in an emergency equipment failure.
· May be asked to take on-call duty when the Deputy Director or Director is absent.
· Assist in maintenance of MSAG.
· Receive all incoming calls from the public requesting police, fire, and/or emergency medical assistance.
· Disseminates emergency information to First Responders in a calm, collective manner.
· Gather, classify and supplement pertinent information obtained from the caller and enter it into the computer aided dispatch (CAD) system.
· Determine which response agency is responsible for responding to the call for assistance and dispatches the appropriate units(s).
· Gives emergency medical instructions, as outlined in protocol, while forwarding information to dispatcher for appropriate services.
· Must be able to process incoming calls and accurately type simultaneously on the computer to relay all pertinent information to dispatch.
· Provide emergency assistance to callers until responding emergency units arrive and assume control of the situation.
· Operate a CAD console equipped with multiple computer terminals, including mapping and aerial photography.
· Monitor and control a large number of public safety resources throughout St. Clair County.
· Query and enter information (e.g. stolen articles, wanted persons, missing persons, criminal history checks, etc.) through Michigan’s Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) data files.
· Mitigate multiple situations simultaneously.
· Conserve the knowledge of location and availability of all field units.
· Monitors the emergency radio frequencies of public agencies including a civil defense.
· Transmits information to police vehicles concerning wanted persons, stolen vehicles, hazardous street conditions and other important information.
· Controls operation of roadblock and major emergency plans and maintains files.
· Maintains control of all calls received and transmissions made on radio and telephones.
· Maintains street locations, emergency phone numbers, patrol schedules and other pertinent records.
· Instructs new personnel on the use of communication equipment
· Train new Dispatchers and assist Dispatch Supervisors in evaluating the progress and/or performance of employees.
· Other duties as assigned.
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