Job Descriptions

The statements contained in the job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

To view job postings for open vacancies, please refer to the following link: Job Openings at St. Clair County.

Title: Director
Department: Veteran's Affairs Updated: 02/2018
Division: Veteran's Affairs FLSA Status: Exempt
Bargaining Unit: CANUE Wage Range: Not Available

Under the direction and supervision of the County Administrator, the employee in this position plans, develops, implements, and manages all veteran-related programs. The employee in this position performs the administrative functions required to establish and maintain services to assist County veterans of the armed forces, their dependents and / or survivors in obtaining educational, financial, social services, or other benefits available through Federal, State and / or local laws. This employee is responsible for developing and managing the budget for the Veteran Services Department.


·         Formulates, recommends, implements, and monitors policies relating to administrative and programmatic operations of the Veteran Services Department in such areas as organization, budget, and other management areas.

·         Plans, develops, and implements policies and procedures necessary to assist veterans of the armed forces, their dependents and / or survivors in obtaining educational, financial, social services, or other benefits available through Federal, State and / or local laws and may work with various boards and commissions to carry out these duties.

·         Establishes program priorities, procedures, and practices for the Department.

·         Provides updates to the County Administrator and the County Board of Commissioners relative to service objectives and program activities.

·         Arranges for veterans to apply for assistance from other community service agencies providing for veterans and maintains liaison activities with these agencies to remain aware of the services offered.

·         Meets with and makes presentations to administrators, veterans’ organizations, service clubs, private groups, and interested citizens regarding the needs of veterans and the types of services provided by the Veteran Services Department.

·         Analyzes laws, regulations, decisions, and policy revisions to determine any effect on the Veteran Services Department’s policies and services and recommends the appropriate changes.

·         Compiles, prepares, and presents regular and special reports to the Board of Commissioners and the Michigan Veterans’ Trust Fund.

·         Assists veterans in completing claim forms and clarifies various claim problems by contacting federal and state veteran agencies representatives.

·         Acts as a liaison between veterans and state and federal Veterans Affairs offices; provides general information to the public about the rights of veterans; assists in identifying resources available to veterans in need.

·         Acts as an authorized agent for the Michigan Veterans’ Trust Fund and performs all duties as outlined in the Michigan Veterans Trust Fund Board Policy.

·         Acts as County Veterans Counselor in affiliation with the Michigan Association of

·         County Veterans Counselors and remains active in that organization as an advocate for veterans and their needs.

·         Ensures compliance with all pertinent Federal, State, and local laws and regulations.

·         Other duties as assigned.


St. Clair County Veterans Affairs Committee and the County Administrator/Controller, in accordance with State of Michigan statutes.


Responsible for supervision of all Veteran’s Affairs personnel.


·         Possess a Bachelor’s Degree from an accredited college or university with a major in Sociology, Psychology, Business Administration or closely related field and at least two (2) years of full time work experience in counseling with considerable experience as a Veterans Counselor and two (2) years of experience in management and supervision.

·         Membership in the Michigan Association of County Veterans Counselors; accreditation with the National Association of County Veterans Counselors (NACVC) and any Congressionally Charted Veterans Service Organization that is currently recognized by the U.S. Department of Veterans Affairs.

·         Affiliation with local Veterans Service Organizations preferred.

·         Veteran of the US Armed Forces and have discharge under honorable conditions.

·         Knowledge of: laws, rules and regulations regarding veteran’s benefits; veterans service organizations, their structures, programs and services.

·         Manage and direct departmental operations, including budgeting, strategic planning. Knowledge of and interpret applicable federal, state and local regulations. Develop, apply and explain department and County procedure and policies. Plan and coordinate work staff activities, prioritize, instruct, set deadlines, objectives, measure success, and make recommendations and resolve issues. Methods of research, planning, conducting and implementing major studies or projects. Design and recommend new forms, reports or procedures. Ability to understand and work in complex data processing system, analyze data and exercise sound financial judgment. Analyze administrative problems, evaluate alternatives and implement sound solutions. Prepare and present reports, speeches or training programs to groups. Provide training and guidance in handling difficult or complex problems or resolving escalated complaints or disputes. Work independently with limited direct supervision. Coordinate activities with other departments.                

·         Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.  

·         Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.  

·         Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;  communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.


·         Ability to demonstrate predictable, reliable, and timely attendance.                

·         Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.              

·         Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.                                     

·         Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.                                                                        

·         Ability to use discretion and maintain sensitive and confidential information.     

·         Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.

·         Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.                                             

·         Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

·         Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required.  Proficiency may be tested.      

  • Prior to starting employment, the candidate must complete a satisfactory background check.  The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to:

·         Speak to others to convey information effectively.

·         Read, interpret and understand procedures, rules, technical information, instructions and manuals.

·         Hear and understand information presented through spoken words and sentences.

·         Specific vision requirement includes close vision, distance vision, color and depth perception.

·         Use hands to operate a computer, handle materials and operate equipment.

·         Push or pull carts, reach with hands and arms forward, above and below shoulder level.

·         Lift, move or carry objects, equipment and supplies weighing up to 35 pounds.

·         Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.

·         Stand and walk, climb stairs.

·         Physical ability to set up and clean up facilities for special events.

·         The employee typically works in office conditions.

·         The noise level in the work environment is moderate with many interruptions. 

·         The position requires working with a very diverse cross-section of the public.

·         Due to the nature of this work hours are flexible, although normal office hours are from 8:00 a.m. through 4:30 p.m.  However, an employee in this classification may be called upon to attend meetings and community events at locations throughout the county on a regular basis.

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not to be construed as an exhaustive list of all job requirements or duties performed.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.


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Contact Information

Human Resources
200 Grand River Avenue, Ste. 206
Port Huron, MI 48060

Phone: (810) 989-6910
Fax: (810) 985-3493
Email: Human Resources